Cancellation & Refund Policy

1. Deposit

• The deposit to confirm a reservation is 50,000 KRW.
• The deposit is applied to part of the total treatment cost on the day of your appointment.

2. Changes and Cancellations

• Up to 24 hours before your reservation: The deposit is refunded in full on change or cancellation.
• Within 24 hours of your reservation: On change or cancellation, the deposit (50,000 KRW) is forfeited; any remaining amount is refundable.
• No-show: If you do not arrive at your reservation time without prior notice, the 50,000 KRW deposit is forfeited.
• After treatment has begun: Once treatment has started, program changes and refunds are not available.

3. Exceptions

In the case of natural disasters, an emergency involving you or an immediate family member (with objective documentation such as a medical certificate), or other unavoidable circumstances recognized by the Company, refunds and rescheduling can be arranged through separate consultation.

4. Refund Processing

• Refunds are issued back to the original payment method.
• Card payment refunds typically take 3–7 business days, subject to the card issuer's policy.
• Bank transfer refunds are processed within 3 business days of the refund request.

5. Contact

For questions about changes, cancellations or refunds, please contact us:

• Phone: 0507-1476-1583
• Address: 서울특별시 종로구 평창36길 22 101호